Lifelong Tim Hortons customer is not only denied $50 gift card but pays $11.60 to get the bad news
A Saint John man who won a prize with a Tim Hortons coffee says he's feeling betrayed by the company after he was disqualified over a rule he didn't know about.
In February, Stan Aubie was enjoying his usual medium, two cream and a sweetener when he peered under the rim.
Aubie, used to winning the occasional coffee or doughnut, saw a different kind of winner through his tinted glasses this time.
But the $50 gift card that was promised to him under the rim was not to be — all because of how Aubie tore off the rim.
"It's like human nature, I rolled it up, it said $50 win," Aubie said. "That's the only thing that I was concerned about."
He should have kept rolling. He would have found the eight-digit pin number he needed to redeem the prize.
Aubie didn't know about the pin number when he took his winning rim to the Loch Lomond Place Tim Hortons. There, an employee told him he couldn't collect his prize.
"And I asked her why not?" said Aubie. "And she said because it didn't include am eight-digit bar code.'"
He was sent to a second Tim Hortons, where the manager glued his winning rim to a form. Aubie had to send that form to Tim Hortons headquarters by registered mail, which cost him $11.60.