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PC Optimum members get hit by points theft twice. Loblaws blames password glitch

April 15, 2018 8:00 AM
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Even after changing password, people had more points stolen from their account

​Thieves continue to steal hundreds of thousands of PC Optimum rewards points, and some members have had the misfortune of being hit twice.

Since launching on Feb. 1, the PC Optimum rewards program has battled a handful of technical issues, including strangers' accounts being combined together and members' points disappearing into cyberspace.

Last month, PC Optimum informed Kim Curry of Fraserville, Ont., that due to a technical error, her account may have been combined with someone else's. (Neil Libbenga)

Loblaws has advised members to protect themselves by creating strong, unique passwords. But that didn't quite work out for Grobe in Kitchener.

Grobe says he alerted PC Optimum and created a stronger password. But the thief struck again just two days later, this time spending 10,000 of his points at one of the same stores.

By March 28, PC Optimum had returned Nicholson's points and advised him to secure his account by changing his password.


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